Shop Terms and Conditions


The following Terms and Conditions apply to all distance selling transactions and form a contractual agreement between 21st Century Service and the customer.

For in store purchases please contact us for terms and conditions. We reserve the right to change these terms and conditions from time to time.


Cheques will have to be cleared before despatch

Payment is required in full before delivery.

Delivery is to the card holder address. Additional proof will be required for deliveries to other addresses.

If goods are out of stock you will be notified of the delay and will have the option to cancel the order.

If there are any errors or changes to prices you will be notified and will have the option to cancel the order if required.

All prices include vat unless otherwise stated.


Delivery times, cost and method will be advised at the time of ordering.

Free delivery to many parts of Surrey please contact shop to see if you are within this area.

Standard delivery is onto the customer’s property, it does not include unpackaging dismantling or installation of the goods. These services are available, for some products in our local delivery area, at an additional charge and should be arranged at the time ordering.

Cancellations and Returns

Under the Distance Selling Regulations You are entitled to withdraw from this contract up to 7 working days after the day of delivery for a full credit or refund less any applicable collection/delivery charges. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the said time period.

Should you wish to cancel your order you must return the goods complete and unused in their original packaging. Within the Surrey area we can arrange collection of larger items for £50 inc vat.

Returns will be accepted up to 30 days for credit or refund, less any collection/delivery charges and a 20% restocking fee, Goods must be complete and unused in their original packaging.

Upon receipt the cancelled/returned goods will be inspected and providing they are in original condition a refund/credit given.

These conditions do not apply to in store purchases. See in store for terms and conditions.


Standard warranty is 1 year on all new products. excluding consumable items. Some products may have extended manufacturers warranties.

These warranties are provided and serviced by the manufacturer and may require registering with the manufacturer within a set time period. Failure to comply with the manufacturer’s terms and conditions may invalidate the extended warranty. Unless otherwise stated goods are only warranted for domestic use. Goods must be used for the purpose for which they are designed and in accordance with the manufacturer’s instructions. This does not affect your statutory rights.

Faulty goods

In the unlikely event of goods being faulty on arrival please contact customer services who will arrange to have the item exchanged or collected for credit/refund. The goods will be checked on receipt to ascertain that they are faulty before credit/refund is issued.

Should the goods fail during the warranty period an engineer from the manufacturer’s service agent will visit to arrange repairs. Some smaller items may have to be returned to us for repair or replacement. Please check the manufacturer’s documentation and web site before reporting a fault as many problems can be resolved this way.

There may be a charge if an engineer calls and the goods are not faulty.

Contact Us / Returns Address

If you wish to cancel or return your order or have any problems we can be contacted by any of the means below:

Note: Returns should be sent to our store address



01737 361100

Shop Address:

15 The Parade
Brighton Road (A217)
Burgh Heath
KT20 6AT

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